Account Director – LinkedIn Talent Solutions

, Victoria LinkedIn Singapore Pte Ltd Australia Branch

Company Description

LinkedIn is the world’s largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. It inspires us to invest in our talent and support career growth. Join us to challenge yourself with work that matters.

Job Description

We are looking for a Account Director to join our team as a trusted adviser with a relentless focus on bringing value to our customers. You will be responsible for helping our customers with in the Mid Market sector effectively engage with our solutions (Talent, Learning & Glint).You will be dedicated to making our customers stronger and seeking out opportunities for growth. Although you possess a strategic approach to selling and strive to meet/exceed revenue goals, you will always have your clients’ best interest in mind and act as their internal advocate to ensure they are set up for success.

Responsibilities

  • Researches Customer’s business and prepares thoughtful questions and insights in advance of customer meetings
  • Asks layered, open-ended questions to understand and clarify Customer’s objectives and challenges beyond surface-level detail
  • Builds relationships with multiple stakeholders (vertically and horizontally) across the Customer’s organization
  • Shifts communication style and content to fit the needs of different stakeholders
  • Leads with Solutions, not products, when making recommendations aligned to Customer objectives
  • Sells with Integrity
  • Drives customer decision making by achieving shared vision and proactively considering the value props that tie all stakeholders together
  • Thinks commercially and applies business acumen when crafting & negotiating commercial agreements
  • Uses data and insights to support investment recommendations or overcome customer objections
  • Proactively mitigates churn risk by adopting a smart, customer-centric approach
  • Engages customer s throughout to confirm and clarify value and adapt a strategy when needed to optimize ROI
  • Drives Customer growth by proactively identifying opportunities to deliver greater customer value
  • Applies business acumen in Account Planning by considering economic, industry, and company factors with a Customer-centric lens
  • Maps all key stakeholders in an account to assess the strength of the account relationship and create account outreach strategy
  • Agrees to joint accountability with colleagues and cross-functional teams for optimal customer success
  • Practices humility and asks for help from colleagues when faced with a challenge or unknown
  • Is disciplined in Territory and Account Planning, Forecasting, and Quota Attainment
  • Follows best practices when using CRM and other Sales tools in order to manage the Sales and Buyer cycles

Source: Uniting News