We are RMIT, you know us! We have been a part of the Melbourne landscape since 1887!

Today, RMIT is a multi-sector university of technology, design, and enterprise with more than 91,000 students and 11,000 staff globally. RMIT offers postgraduate, undergraduate, vocational education and online programs to provide students with a variety of work-relevant pathways.

Our purpose is to offer life-changing experiences for our students, and to help shape the world with research, innovation, teaching and industry engagement.

With strong industry connections forged over 130 years, collaboration with industry remains integral to RMIT's leadership in education, applied and innovative research, and to the development of highly skilled, globally focused graduates.

About the role

Joining our ITS Platform Applications Services team, the Analyst Programmer (ServiceNow), will provide a range of analytical and technical services supporting, maintaining, and enhancing our ServiceNow platform.

The role is responsible for the efficient and effective provision of services to users and colleagues across the range of applications. This incorporates management, monitoring, and resolution of support issues, the identification of improvement initiatives, and production of documentation to enable customers and Service Desk colleagues to resolve issues themselves.

Key to success will be the identification of measures to achieve significant reductions in the volume of support and service requests raised

About you

To be considered for the position you will showcase extensive experience in providing support services and developing ServiceNow to a high standard.

You will showcase a high level of expertise in the following areas:

* ServiceNow product knowledge in the ITSM, ITBM, ITOM, and HRSD domains
* Configuring and developing ServiceNow using Business Rules, Client Scripts, UI Policies, UI Scripts, ACLs, Service Portal, Service Catalog, and Forms, including knowledge of and experience with ServiceNow technologies such as JavaScript/Glide, Angular, HTML, PowerShell etc.
* ServiceNow MID server architecture, service discovery, probes, sensors.

You will possess well-developed problem-solving, analytical, and strategic thinking skills and demonstrated ability to apply policies, procedures, and systems as per requirements

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the 'Apply' link below. For more information or a confidential chat please contact Margaret Cook Senior Talent Advisor at margaret.cook@rmit.edu.au or (03) 9925 9092

Bring Your Whole Self to Work
We are better for our diversity. When we listen to those who are different to us, or challenge us, we grow stronger together. When we feel like we belong, we can achieve so much more. We respect each other, embrace our differences and build a sense of belonging in our team and beyond.
We are proud that our dedication to diversity has been recognised by a broad spectrum of external organisations. Visit our Linkedin Life pages to learn more and see some of our most recent wins.
RMIT has a strong dhumbali (commitment) to the employment, development and retention of Aboriginal and Torres Strait Islander people within a culturally safe environment; we strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at TalentSupport@rmit.edu.au telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia's immigration and border arrangements during the COVID-19 (Coronavirus) outbreak: https://covid19.homeaffairs.gov.au/

Vaccination Requirements
The COVID-19 Mandatory Vaccination (Workers) Directions, made under the Public Health and Wellbeing Act 2008 (Vic) and as amended and replaced from time to time (Directions), affect all persons employed or engaged to perform work by RMIT.
As such, offers of employment from RMIT are conditional upon the applicant being fully vaccinated against COVID-19 or medically exempt and providing satisfactory evidence of the same. You can access the Directions here: https://www.dhhs.vic.gov.au/victorias-restriction-levels-covid-19