About RMIT

RMIT is a multi-sector university of technology, design and enterprise with more than 95,000 students and 10,000 staff globally. RMIT offers postgraduate, undergraduate, vocational education and online programs to provide students with a variety of work-relevant pathways.

Our purpose is to offer life-changing experiences for our students, and to help shape the world with research, innovation, teaching and industry engagement. With strong industry connections forged over 130 years, collaboration with industry remains integral to RMIT's leadership in education, applied and innovative research, and to the development of highly skilled, globally focused graduates.

Imagination. Agility. Courage. Passion. Impact. Inclusion.

What unites us is our purpose and our values; they are at the heart of who we are, what we stand for, how we make decisions and connect with each other.

Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices.

About You

As our Service Data Analytics Coordinator, you are excited about supporting service delivery using creativity and innovation to enable and improve service enhancement and the end-user experience.

You're passionate about providing expert advice on service quality, identifying trends, producing reports and dashboards, and supporting continuous improvement to continually evolve RMIT's Students group service model to align with University strategy and objectives.

Your attention to detail and experience with Power BI and data visualisation enhance your strong presentation and stakeholder engagement skills. With your technical knowledge, you can support various IT and digital platforms.

Working in a high-performing team, your "can-do, team player attitude" and excellent communication skills are critical to succeeding in this role.

To be successful in this position, you'll:

* Have a degree OR a postgraduate qualification in a relevant discipline AND/OR significant relevant professional experience at a similar level.
* Be passionate and motivated to deliver innovative, high-quality solutions to support leadership to manage and optimise the Students group performance.
* Be committed to continuous improvement, with proven analytical and root cause data analysis capabilities to identify opportunities for service improvement in alignment with University strategy and objectives.
* Display resilience, responding quickly to changes in organisational requirements
* Thrive in a complex and demanding environment and can deliver outcomes within tight timeframes

Please Note: Appointment to this position is subject to passing a Working with Children Check.

About the Group

The Students group shapes, designs and delivers key student services and experiences to prepare RMIT students for study, life and the global workforce.

We work in partnership with students, academics, professional staff, industry and the community to deliver transformative student experiences that improve access, participation, retention and success for all RMIT students.

Our objectives are to:

* Shape, co-create and inform an inclusive, safe, industry-engaged and global student experience
* Deliver impactful, connected service, care and development opportunities at scale, and to
* Engage, empower and value each other so that together we can make a difference.

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the 'Apply' link below. For further information about this position, please see Position Description below or contact Kirstie Williams via email kirstie.williams@rmit.edu.au

PD – Coordinator Service Data Analytics.pdf

Applications close on 27 January 2022 at 11.59pm.

Bring Your Whole Self to Work

We are better for our diversity. When we listen to those who are different to us, or challenge us, we grow stronger together. When we feel like we belong, we can achieve so much more. We respect each other, embrace our differences and build a sense of belonging in our team and beyond.

We are proud that our dedication to diversity has been recognised by a broad spectrum of external organisations. Visit our Linkedin Life pages to learn more and see some of our most recent wins.

RMIT has a strong dhumbali (commitment) to the employment, development and retention of Aboriginal and Torres Strait Islander people within a culturally safe environment; we strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at TalentSupport@rmit.edu.au telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia's immigration and border arrangements during the COVID-19 (Coronavirus) outbreak: https://covid19.homeaffairs.gov.au/

Vaccination Requirements
The COVID-19 Mandatory Vaccination (Workers) Directions, made under the Public Health and Wellbeing Act 2008 (Vic) and as amended and replaced from time to time (Directions), affect all persons employed or engaged to perform work by RMIT.

As such, offers of employment from RMIT are conditional upon the applicant being fully vaccinated against COVID-19 or medically exempt and providing satisfactory evidence of the same. You can access the Directions here: https://www.dhhs.vic.gov.au/victorias-restriction-levels-covid-19