About You

Reporting to the Team Lead, Finance Connect, you will be responsible for providing direct end-user support and the highest level of customer service in response to requests and inquiries in the use of Finance's ERP.

You will use sound judgment and knowledge of the Finance & Governance service offerings, RMIT policies and procedures to deliver exceptional customer service and minimise risk. As you are the conduit between Finance & Governance and RMIT customers and suppliers, your empathy, eye for detail and responsiveness to customer needs will be key to your success in this role.

To be successful in this position, you'll have:

* A relevant tertiary qualification and/or experience in a financial services role in a large, complex organisation.
* Proven ability to take ownership and be proactive when dealing with user issues to provider responsive, quality and timely customer service.
* Working knowledge and understanding of financial services theory and practice, principles, policies and procedures or demonstrated help desk experience utilising financial services technological solutions, preferably Workday or other ERP systems in a large organisation.
* Demonstrated experience making effective and timely decisions by applying problem-solving, analytical skills and exception attention to detail.
* Excellent interpersonal skills, communication skills (both written and verbal) and organisational skills to work independently and as part of a team.
* Professional agility and ability to handle multiple priorities with an appropriate sense of urgency.
* Excellent customer engagement skills and ability to understand business operations quickly; conflict resolution experience will be an added advantage.

Please Note: Appointment to this position is subject to passing Police and Working with Children Checks.

About the Group

Financial Services Group partners with other areas of the university in achieving the organisation's objectives by strategically orienting its provision of financial services to the delivery of the core operations of the university.

* Financial management, reporting and advice;
* Budget development and management;
* Financial evaluation and financial planning;
* Corporate financial administration information system.

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the 'Apply' link below.

HEW 5 – Finance Officer, Finance Connect (F&G)

Applications close on Sunday, 23rd January at 11.59pm.

About RMIT

RMIT is a multi-sector university of technology, design and enterprise with more than 95,000 students and 10,000 staff globally. RMIT offers postgraduate, undergraduate, vocational education and online programs to provide students with a variety of work-relevant pathways.

Our purpose is to offer life-changing experiences for our students, and to help shape the world with research, innovation, teaching and industry engagement. With strong industry connections forged over 130 years, collaboration with industry remains integral to RMIT's leadership in education, applied and innovative research, and to the development of highly skilled, globally focused graduates.

Our Culture

Our Values inspire us, wherever we are in the world, and guide how we live and work together.

Imagination. Agility. Courage. Passion. Impact. Inclusion.

What unites us is our purpose and our values; they are at the heart of who we are, what we stand for, how we make decisions and connect with each other.

Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices.

Bring Your Whole Self to Work

We are better for our diversity. When we listen to those who are different to us, or challenge us, we grow stronger together. When we feel like we belong, we can achieve so much more. We respect each other, embrace our differences and build a sense of belonging in our team and beyond.

We are proud that our dedication to diversity has been recognised by a broad spectrum of external organisations. Visit our Linkedin Life pages to learn more and see some of our most recent wins.

RMIT has a strong dhumbali (commitment) to the employment, development and retention of Aboriginal and Torres Strait Islander people within a culturally safe environment; we strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at TalentSupport@rmit.edu.au telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia's immigration and border arrangements during the COVID-19 (Coronavirus) outbreak: https://covid19.homeaffairs.gov.au/

Vaccination Requirements
The COVID-19 Mandatory Vaccination (Workers) Directions, made under the Public Health and Wellbeing Act 2008 (Vic) and as amended and replaced from time to time (Directions), affect all persons employed or engaged to perform work by RMIT.

As such, offers of employment from RMIT are conditional upon the applicant being fully vaccinated against COVID-19 or medically exempt and providing satisfactory evidence of the same. You can access the Directions here: https://www.dhhs.vic.gov.au/victorias-restriction-levels-covid-19.