Melbourne, Victoria Dentsu Mitchell on behalf of Federal Government
An exciting opportunity has arisen to join the hostel management team.
WT Onus is a traditional hostel with lots of character, boasting 25 beds across 11 rooms. Located in the heart of Northcote and provides safe and affordable accommodation to Aboriginal and Torres Strait Islander people looking to improve their social and economic circumstances.
As the Manager, you'll be responsible for effectively managing the day-to-day operations of the Hostel including the supervision of staff and ensuring resident needs are met by:
·         Ensuring excellent customer service is maintained at all times
·         Achieving high standards of cleanliness
·         Securing reservations to meet occupancy targets
·         Managing check-ins and check-outs
·         Managing, developing and motivating all employees
·         Establishing and maintaining relationships with internal and external stakeholders, particularly support services needed by residents

• Leading, developing and managing a small team in daily tasks across hostel operations (e.g. food services, housekeeping, customer service)

·         Continually seeking areas for improvement to the overall products and services offered within the hostel
·         Proactively reviewing and responding to customer feedback 
·         Ensuring the maintenance of the building remain to the best possible standard
 
We are looking for people who can:
·         Put the customer at the heart of everything you do
·         Demonstrate previous management experience within the hospitality industry or a similar environment
·         To be successful in this role you:
·         must have experience working in a hotel, community services, client support, health care services, residential support or similar
·         must be able to lead and oversee the delivery of guest services and demonstrate a detailed understanding of quality customer support
·         will demonstrate the desire to make a difference, advocate and adapt, to build a compassionate community for Aboriginal and Torres Strait Islander peoples
·         will have the ability to relate positively with local stakeholders, health professionals and patient care facilities
 
The ideal candidate will have the following skills and experience:

• Demonstrated ability to multi-task and navigate desired outcomes.
• Excellent communication skills, both written and oral.
• A hands-on and 'lead by example' approach.

 
This hostel operates 24 hours a day, 7 days a week.
Please note there will be a requirement to work some evenings and weekends on a rotating basis to meet the needs of the business.
 
Here's what we'll offer you in return: 
·         Live in accommodation and utilities
·         $62,241 – $62,803 per annum plus superannuation
·         Salary packaging up to $15,900 per FPT year
·         Training and Development opportunities
·          A generous annual leave allocation
 
Unique to AHL, you will have the chance to work in amazing locations around Australia!
 
If you feel you are the person we are looking for, please send your CV and a 1 page covering letter highlighting why you believe that you are the best person for the job.
 
Salary: $62,241 – $62,803 per annum, plus superannuation plus generous salary sacrifice

Source: Uniting News