About RMIT

RMIT is a multi-sector university of technology, design and enterprise with more than 95,000 students and 10,000 staff globally. RMIT offers postgraduate, undergraduate, vocational education and online programs to provide students with a variety of work-relevant pathways.

Our purpose is to offer life-changing experiences for our students, and to help shape the world with research, innovation, teaching and industry engagement. With strong industry connections forged over 130 years, collaboration with industry remains integral to RMIT's leadership in education, applied and innovative research, and to the development of highly skilled, globally focused graduates.

Our Culture

Our Values inspire us, wherever we are in the world, and guide how we live and work together.

Imagination. Agility. Courage. Passion. Impact. Inclusion.

What unites us is our purpose and our values; they are at the heart of who we are, what we stand for, how we make decisions and connect with each other.

Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices.

About You

As the Outbound Sales Campaign Coordinator, you will lead all outbound sales activity aimed at targeting potential future students in order to convert them from prospect to enrolments in line with University targets. This will predominantly be in the form of Outbound phone calls, but may include other customer contact channels based on audience needs. You will have oversight and responsibility of a sales pipeline within the CRM, leveraging insight data to ensure that the team engages in timely, meaningful conversations with prospects to maximise sales opportunities as they present themselves. You will also gather insights and analytics to report back into the business to inform future recruitment projects. Additionally, as a Coordinator within the Study@RMIT team, you will also be involved in various projects, tasks and initiatives geared towards the continuous improvement of RMIT's service delivery as well as contributing to the University's overall recruitment and operation
al targets.

To be successful in this position, you'll have:

* Experience in a fast paced, sales environment with campaign management experience preferable.
* High level of Salesforce (or similar CRM experience). Other systems such as Power BI, Microsoft Excel are advantageous.
* Excellent written and verbal communication and comprehension skills, and confidently interact with clients from a diverse range of backgrounds. Public speaking experience is an advantage.
* An ability to manage difficult stakeholder expectations with successful outcome.
* Ability to analyse and report on statistics and data trends, particularly pertaining to customer relationship management, and present findings to stakeholders.
* Ability to use multiple systems simultaneously and work well under pressure whilst meeting KPI's.
* Ability to interpret complex information and effectively and efficiently converse with individuals at all levels.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

About the Group

The Global Marketing and Student Recruitment Group's vision is to bring to life RMIT's 2020 strategy by putting the student at the centre of everything we do, creating a differentiated brand proposition, developing integrated deep insights for all of our global students, and cultivating a differentiated and relevant service experience for those segments. The unit includes the following teams; Market Intelligence & Analysis; Market Development & Customer Innovation; Brand, Segments and Campaigns; Marketing Business Partners and Global Student recruitment. The Global Student Recruitment Team leads all sales and direct marketing activities. It also includes International admissions activities, International student services, sponsorship development, and agent management.

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the 'Apply' link below. For further information about this position, please see Position Description below or contact Sam Lund via email sam.lund@rmit.edu.au.

PD – Outbound Sales Campaign Coordinator.pdf

Applications close on 1 February 2022 at 11.59pm.

Bring Your Whole Self to Work

We are better for our diversity. When we listen to those who are different to us, or challenge us, we grow stronger together. When we feel like we belong, we can achieve so much more. We respect each other, embrace our differences and build a sense of belonging in our team and beyond.

We are proud that our dedication to diversity has been recognised by a broad spectrum of external organisations. Visit our Linkedin Life pages to learn more and see some of our most recent wins.

RMIT has a strong dhumbali (commitment) to the employment, development and retention of Aboriginal and Torres Strait Islander people within a culturally safe environment; we strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at TalentSupport@rmit.edu.au telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia's immigration and border arrangements during the COVID-19 (Coronavirus) outbreak: https://covid19.homeaffairs.gov.au/

Vaccination Requirements
The COVID-19 Mandatory Vaccination (Workers) Directions, made under the Public Health and Wellbeing Act 2008 (Vic) and as amended and replaced from time to time (Directions), affect all persons employed or engaged to perform work by RMIT.

As such, offers of employment from RMIT are conditional upon the applicant being fully vaccinated against COVID-19 or medically exempt and providing satisfactory evidence of the same. You can access the Directions here: https://www.dhhs.vic.gov.au/victorias-restriction-levels-covid-19