About RMIT
RMIT is a multi-sector university of technology, design and enterprise with more than 95,000 students and 10,000 staff globally. RMIT offers postgraduate, undergraduate, vocational education and online programs to provide students with a variety of work-relevant pathways.

Our purpose is to offer life-changing experiences for our students, and to help shape the world with research, innovation, teaching and industry engagement. With strong industry connections forged over 130 years, collaboration with industry remains integral to RMIT's leadership in education, applied and innovative research, and to the development of highly skilled, globally focused graduates.

About You
As WIL Operations Officer, you will provide excellent customer service support to our internal and external stakeholders, including patients, students and staff within the RMIT Health clinic, being the first port of call at reception for all client queries.

The role supports the administrative team in running daily operations of the clinic and maintaining compliant processes in line with all University and health service policies and procedures. In addition, you will also assist in compliance checking for the WIL team and provide administrative support for the Engagement team.

Excellent attention to detail, problem-solving, communication and interpersonal skills are required for this position. In addition, your empathy and can-do attitude, along with the ability to establish connections, will be critical to your success in this vital function. Experience in the health industry is a plus.

Potential weekend work and evening shifts are an essential component of this position to meet the demands of the clinic opening hours, which are outside of the standard University hours of operation.

To be successful in this position, you'll have:

* Experience in customer service and data checking, preferably in the health sectorExcellent writte and verbal communication, including the ability to communicate effectively with audiences from a range of cultural backgrounds.
* Ability to interpret and apply complex rules and handle confidential issues with sensitivity
* Cability to work independently and meet deadlines in a high-volume environment with excellent attention to detail and commitment to quality assurance.
* Ability to identify and pursuing opportuities to improve existing practices and services.
* High proficiency in computer software packages with effectiveness, accuracy and attention to detail and the ability to learn new technical skills.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

About the STEM College
The STEM College holds a leading position and expertise in the science, technology, engineering, mathematics, and health (STEM) fields. We are uniquely positioned to influence and partner with industry, as never before.

STEM College is a community of exceptional STEM researchers, teachers, inventors, designers and game-changers, supported by talented professional staff. We offer higher education programs across all STEM disciplines at the Bachelor, Master and PhD levels, and ensure our students experience an education that is work-aligned and life-changing.

The College is renowned for its exemplary research in many STEM areas including advanced manufacturing and design; computing technologies; health innovation and translational medicine; nano materials and devices; and sustainable systems. Our brilliant researchers attract funding from government and industry sources.

To Apply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the 'Apply' link below. For further information about this position, please see the Position Description below.

Position Description – STEM College – WIL Operations Officer.pdf

Bring Your Whole Self to Work

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Vaccination Requirements
The COVID-19 Mandatory Vaccination (Workers) Directions, made under the Public Health and Wellbeing Act 2008 (Vic) and as amended and replaced from time to time (Directions), affect all persons employed or engaged to perform work by RMIT.