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Network Operations Engineer

Sydney, NEW South Wales Mission Australia

  • Work with the latest cutting edge technologies and grow your technical skills
  • Champion purposeful change in a fast-paced not-for-profit organisation
  • Make a meaningful difference to the lives of Australians in need

 About Mission Australia

Mission Australia is a non-denominational Christian charity that has been helping vulnerable Australians move towards independence for more than 155 years.

Every day we support people nationwide by combatting homelessness, assisting disadvantaged families and children, addressing mental health issues, fighting substance dependencies and much more.

We're generously supported by our funders, partners and tens of thousands of everyday Australians, who make the work of our tireless volunteers and staff possible.

Your Opportunity

We are on an exciting journey of change and are seeking an experienced Network Operations Engineer to join our talented team and work with the latest cutting edge technologies to enable our employees to do what they do best.

In this pivotal positon, you will get to manage and monitor the end user and server environments to ensure they are stable, secure, functional and affordable and aligns with agreed business service levels and expectations.

Reporting to the IT Service Operations Manager, your key responsibilities will be to:

  • Ensure that all environments are operating at optimal availability and the performance and capacity are monitored and tracked and resources managed accordingly
  • Make sure that IT’s ITIL-aligned processes are followed at all times, including incident, change and problem management
  • Ensure that the findings from internal or external audits are reviewed, remediation activities identified and implemented as agreed
  • Display excellent customer service with positive verbal and written communications
  • Monitor and maintain the security of the MA IT environment, undertake preventative actions, and respond to security alerts
  • Support the scoping, design and implementation of infrastructure and systems projects which may involve changes/modification to install of new infrastructure, systems and applications
  • Develop proactive working relationship with key stakeholders to ensure business requirements are translated into effective technical solutions

At Mission Australia, no two days are the same, so a growth-mindset, a creative and customer-centric approach, self-motivation, flexibility and the ability to manage competing priorities will see you thrive!

Requirements for Success

  • Excellent customer service and communication skills (written and verbal)
  • Minimum 5 years’ experience in a network operations support position
  • Ability to operate effectively under pressure and proven problem-solving abilities
  • Support experience in some or all of the following technologies:
    • IaaS Cloud, especially Microsoft Azure
    • Networking products and services: Software-defined WAN, Palo Alto firewalls, Meraki wireless networks, VPN
    • SIEM/monitoring solutions
    • Security products and services: Windows Defender ATP, Zscaler
    • Automation using Python and/or Powershell
    • Security vulnerability assessments
  • Able to work well with both in a team and without direct supervision – ‘self-starter’
  • Security certifications such as Security+, CCNA, CEH, GSEC / GCIH / GCIA, CISSP

 Culture & Benefits

A career with Mission Australia will offer you rewarding experiences to make a difference to the lives of Australians in need. We have an innovative and supportive culture guided by our values of compassion, integrity, respect, perseverance and celebration.

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

  • Salary packaging of $15,900 in tax-free pay per year (details via Advantage)
  • Discounted childcare rates with participating centres
  • Generous discounts with hotels, travel insurance and major retailers
  • Free, confidential counselling services via our EAP
  • Flexible work arrangements and volunteering opportunities
  • Discounted health care with Medibank Private

Diversity & Inclusion

Mission Australia is an inclusive employer. We celebrate our diversity and strive to reflect contemporary Australian society and all the communities in which we work, in order to better serve our clients. We welcome and encourage applications from Women, Aboriginal and Torres Strait Islander people, Culturally and Linguistically Diverse people, People with Disability, Sexually and Gender Diverse people, people with lived experience of adversity and from people of all ages.

As such, if you require any adjustments to submit your application, we invite you to get in touch via email talentattraction@missionaustralia.com.au or phone (02) 9217 1075.

Next Steps

To be considered for this opportunity, please click ‘apply’ and send your cover letter and resume today.

As part of our Employment screening process you will be required to undertake a national criminal history check.

Applications close midnight, Sunday 10 March 2019.
Source: Uniting News