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Performance Improvement Manager- Responsive Maintenance Works

Parramatta, NEW South Wales Skout Solutions ABN: 40 614 706 526

Broadspectrum is an operations, maintenance and construction services organisation, operating globally in the resources, energy, industrial, infrastructure, rail, property and defence sectors. This is a diverse and growing business offering the training, opportunities and support you need to begin and build a successful career.

  • Key Goverment Contract
  • Permanent Role
  • Immediate Start

Reporting to the Senior Contract Manager an opportunity has become available for a Performance Improvement Manager- Responsive Maintenance Works role to drive best practice across NSW Landing & Housing AMS Contract to ensure the Responsive Budget is within target. This role requires analytical experience in a large volume and reporting environment with strong experience in also change management.

     

    The responsibilities of the position include:
    •    Lead the ongoing improvement of Responsive processes and reconciliations/reporting
    •    Further integrate newly engaged robotics project into these processes and help deliver associated reporting/savings in partnership with contract team
    •    Continue with the further integration and measurement of Project Iris enhancements ensuring maximum contract savings and client deliverables (Responsive Cost Control reducing exposure to Pain/Gain Model)
    •    Work with Management and operational delivery team to integrate any associated reporting – process changes identified into the contract
    •    Manage the Team to ensure the audit regime is being followed, appropriate corrective / preventive action is applied and that effectiveness of resolutions is measured.
    •    Provide support to staff and subcontractors to ensure that the AMS Maintenance Contract Commercial Model and Work Requirements are adhered to.
    •    Collaborate with the Management Team, other contract personnel, client and call centre to assist with the development of appropriate training and education material for staff and subcontractors.  
    •    Manage the  trends analysis process to ensure that high-risk and recurring trends  in service delivery are identified and management controls are put in place in coordination with the operations team.
    •    Oversight of all compliance investigations as directed by the Senior Contract Manager and ensure timely and accurate reporting is achieved.

    The person we are looking for will have:

    SKILLS/KNOWLEDGE/QUALIFICATIONS/BEHAVIOURS
    •    Minimum 3 to 5 years experience in Finance/Commercial/Analyst/Operations roles 
    •    Experience within the construction or facilities management industry preferable

     

    TECHNICAL COMPETENCIES
    •    High Volume/Complex Analytics 
    •    Internal Stakeholder management
    •    Finance process understanding – strong commercial acumen
    •    Ideally contract experience with operational delivery understanding on responsive and planned works programs
    •    Understanding of Subcontractor management process
    •    High level Excel skills
    •    Ability to drive change and influence stakeholders (ie strong personality)
    •    Ability to understand complex commercial models 
    •    Excellent class problem solving skills, report writing and data analytical skills
    •    Experience and ability to give presentations to a varied audience
    •    Excellent verbal and written communications skills.
    •    Awareness/understanding of safety management systems, standards and legislations as they relate to the construction &/or facilities management industry
    •    Working knowledge of SAP preferred.

     

    If you have the required qualifications, skills and experience we would love to hear from you. Please click apply for this exciting opportunity!

    We acknowledge the importance of our people’s diverse experiences, talents and cultures that they bring to work with them each day. The creation of a Diverse and Inclusive workforce is central to our ability to unlock potential and create a high-performance business.  Broadspectrum has an ongoing commitment to Aboriginal and Torres Strait Islander people through our Elevated Reconciliation Action Plan.  
     
    Aboriginal and Torres Strait Islander people are encouraged to apply for this vacancy.

    Position Reference Number: 109638 

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    Source: Uniting News