About RMIT

RMIT is a multi-sector university of technology, design and enterprise with more than 91,000 students and 11,000 staff globally. RMIT offers postgraduate, undergraduate, vocational education and online programs to provide students with a variety of work-relevant pathways.

Our purpose is to offer life-changing experiences for our students, and to hel
p shape the world with research, innovation, teaching and industry engagement. With strong industry connections forged over 130 years, collaboration with industry remains integral to RMIT's leadership in education, applied and innovative research, and to the development of highly skilled, globally focused graduates.

Our Culture

Our Values inspire us, wherever we are in the world, and guide how we live and work together.

Imagination. Agility. Courage. Passion. Impact. Inclusion.

What unites us is our purpose and our values; they are at the heart of who we are, what we stand for, how we make decisions and connect with each other.

Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationsh
ips and outcomes through open and inclusive planning, continuous information sharing and transparent work practices.

About You

As the Student Lifecycle Services Coordinator (Student Engagement), you will share responsibility for the management of student lifecycle processes across programs, modes and locations. You will work across the full range of activities associated with the student lifecycle (admission, credit assessment, enrolments, assessment, timetabling and student advice) with a primary focus on Workplace Integrated Learning (WIL) and industry engagement related activities within the lifecycle. You will be case managing complex student and industry queries ensuring a timely resolution.

To be successful in this position, you'll have:

* Experience in the coordination and delivery of administrative services in an education environment, ideally experienced with WIL placements or an understanding of student internships.
* Experience in high quality customer se
rvice through understanding the needs of the stakeholder and maintaining relationships with industry-based partners.
* Ability to work collaboratively with colleagues within and beyond the immediate work unit, contributing to the achievement of team goals.
* Passion for quality and continuous improvement, and proven ability to interpret and apply policies and provide advice for solutions.
* Proven ability to work autonomously, use initiative and prioritise tasks and meet deadlines in a demanding environment with excellent attention to detail
* Sound digital literacy, particularly in excel.
* Demonstrated highly developed organisation, interpersonal, oral and written communication skills and the proven ability to liaise effectively with a wide range of management, staff and external parties on complex, sensitive and confidential issues.
* A high order of analytical and problem-solving skills and the demonstrated ability to develop and implement innovative and creative so
lutions.

About the College/Portfolio

The College of Business and Law is one of the largest business schools in the Asia Pacific region and delivers industry-engaged education and applied research that spark ambition and new perspectives. Attracting over 31,000 students, programs are delivered in Melbourne, Vietnam, and via significant teaching partnerships in Singapore, China and Indonesia. The College has an annual budget of approximately $300 million, employs over 1200 staff and delivers programs to approximately 31,000 students. In line with RMIT's vision to be recognised as a global university of technology, design and enterprise, the College mission is to deliver in a global context innovative, industry-engaged education and applied research connected to business. The Melbourne campus is located on RMIT University's City Campus and resides in the state of the art Swanston Academic and Emily McPherson buildings.

To Apply

Please submit your CV and covering letter a
ddressing your suitability for this position by clicking on the 'Apply' link below.

HEW 6 PD – Student Lifecycle Services Coordinator (Engagement) (2).DOCX

Bring Your Whole Self to Work

We are better for our diversity. When we listen to those who are different to us, or challenge us, we grow stronger together. When we feel like we belong, we can achieve so much more. We respect each other, embrace our differences and build a sense of belonging in our team and beyond.

We are proud that our dedication to diversity has been recognised by a broad spectrum of external organisations. Visit our Linkedin Life pages to learn more and see some of our most recent wins.

RMIT has a strong dhumbali (commitment) to the employment, development and retention of Aboriginal and Torres Strait Islander people within a culturally safe environment; we strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

RMIT is a Disability Confident Recruitment Team an
d we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at TalentSupport@rmit.edu.au telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia's immigration and border ar
rangements during the COVID-19 (Coronavirus) outbreak: https://covid19.homeaffairs.gov.au/