About RMIT

RMIT is a multi-sector university of technology, design and enterprise with more than 95,000 students and 10,000 staff globally. RMIT offers postgraduate, undergraduate, vocational education and online programs to provide students with a variety of work-relevant pathways.

Our purpose is to offer life-changing experiences for our students, and to help shape the world with research, innovation, teaching and industry engagement. With strong industry connections forged over 130 years, collaboration with industry remains integral to RMIT's leadership in education, applied and innovative research, and to the development of highly skilled, globally focused graduates.

Imagination. Agility. Courage. Passion. Impact. Inclusion.

What unites us is our purpose and our values; they are at the heart of who we are, what we stand for, how we make decisions and connect with each other.

Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices.

About You

As an Admissions Officer, you will ensure that all admissions-related inquiries and tasks are completed as quickly as possible and will provide accurate advice to applicants and staff on all admissions processes, equity issues, and strategies, handling complex queries and using initiative to resolve issues.

Work across the entire Admissions function including domestic and international functions, providing support across operations functions and meeting customer service standards.

Excellent problem-solving, communication and organisational skills are required for this position. In addition, your vibrant personality and can-do attitude, along with the interest to continue learning and the ability to establish connections, will be critical to your success in this vital function, as you will be interacting with a variety of internal and external stakeholders.

To be successful in this position, you'll have:

* Experience in high-quality administration services, including a sound knowledge of relevant policies and procedures or the ability to learn and apply policy and procedure requirements.
* Ability to respond appropriately to sensitive information and situations.
* Capability to investigate and make informed decisions regarding complex issues related to prospective applicant journey and student administration.
* Ability to contribute to continuous improvement of systems and processes in a service-oriented environment.
* Demonstrated cultural sensitivity and cross-cultural communication skills.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

About the Group

The "Experience" Group's vision is to bring to life RMIT's 2020 strategy by putting the student at the centre of everything we do, creating a differentiated brand proposition, developing integrated deep insights for all our global students, and cultivating a differentiated and relevant service experience for those segments.

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the 'Apply' link below. For further information about this position, please see Position Description below or contact Hamza Omer via email hamza.omer@rmit.edu.au

PD – Admissions Officer

Applications close on 8 December 2021 at 11.59pm.

Bring Your Whole Self to Work

We are better for our diversity. When we listen to those who are different to us, or challenge us, we grow stronger together. When we feel like we belong, we can achieve so much more. We respect each other, embrace our differences and build a sense of belonging in our team and beyond.

We are proud that our dedication to diversity has been recognised by a broad spectrum of external organisations. Visit our Linkedin Life pages to learn more and see some of our most recent wins.

RMIT has a strong dhumbali (commitment) to the employment, development and retention of Aboriginal and Torres Strait Islander people within a culturally safe environment; we strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at TalentSupport@rmit.edu.au telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia's immigration and border arrangements during the COVID-19 (Coronavirus) outbreak: https://covid19.homeaffairs.gov.au/

Vaccination requirements:
The Victorian Government has announced that all workers – in Melbourne and regional Victoria – on the Authorised Worker list must be vaccinated. This is not a decision made by RMIT – we are compelled to comply with this government health directive. RMIT has not made any decisions to mandate vaccination across our whole RMIT community.

If the requirements of this role determine vaccination is required, resulting from the current Authorised Worker mandate or future Victorian Government changes, RMIT will advise and request proof of vaccination during the recruitment process.