Sydney, NEW South Wales Legal Aid NSW
ABOUT LEGAL AID NSW
Legal Aid NSW is the largest legal aid agency in Australia, comprising of a Central Sydney office and over 20 regional offices in metropolitan and regional centres across NSW and a number of specialist services and advice clinics. Working at Legal Aid NSW provides the opportunity to support people with disabilities, people from culturally and linguistically diverse backgrounds, women and children, Indigenous people and people with mental illness who may experience difficulties when enforcing and defending their rights.
ABOUT THE ROLE
The Legal Support Officer provides a range of clerical and administrative services to solicitors. This may include processing legal documentation, preparing correspondence, liaising with the various stakeholders, Government Departments and the general public and providing basic referral information services to clients to support the effective and efficient operation of legal services within Legal Aid NSW.
ABOUT YOU
The successful applicant will have:
• High level administration skills and attention to detail
• Strong communication skills both verbal and written
• Dynamic person who enjoys working in a fast-paced environment (eg. back office, courthouse, meet and greet with clients)
• Strong typing and computer skills
A strong commitment to customer service and being a team player is key for this role. For detailed information on the key accountabilities and capability framework, please read through the following role description.
ESSENTIAL REQUIREMENTS
• Willingness to undertake a Criminal Record Check and/or working with Children Check
• Hold Australian or NZ citizenship, Australian Permanent Resident or hold a valid working visa
HOW TO APPLY
Applications MUST be submitted online through www.iworkfor.nsw.gov.au to be considered. No late applications will be accepted.
Please Note: This vacancy is an identified Aboriginal or Torres Strait Islander recruitment under Part 5, clause 26 of the Government Sector Employment (General) Rules 2014. In the pre-screening questions you will need to provide information on how you satisfy the Aboriginality criteria.
If you are not Aboriginal and are interested in this role please apply via the mainstream recruitment. Click here.
Applicants should read the Role Description and consider the Focus Capabilities and Key Accountabilities when preparing their resume and cover letter.
Applicants are requested to attach:
• current resume / curriculum vitae (CV) (maximum 3 pages)
• cover letter (maximum 3 pages) responding to the following two questions:
1. Legal Aid NSW is committed to delivering high quality client service. There are often occasions where you will be required to deal with difficult clients on the reception/telephone. Please give us and example of how you dealt with a difficult client (either face to face or on the telephone). What strategies did you use to reduce or prevent escalation of conflict?
2. As well as working independently, Legal Support Officers work mainly as a member of a team. What do you believe are the most important qualities and attributes needed to ensure that a team operates effectively to prioritise competing tasks and meet deadlines.
The selection process will include a range of comparative assessment techniques to assist in determining capability and suitability for the role. If you progress to the next stage of recruitment, we may send you an online assessment via your email. You will be require to check your email regularly (including on weekends), as all correspondence will be sent via email.
Based on your results we will invite you to a face-to-face interview at the Newcastle Legal Aid Office.
This recruitment will be used to fill any current vacancies and may be used to create a Talent Pool for similar future vacancies that may arise over the next 12 months.
OUR COMMITMENT TO DIVERSITY AND INCLUSION
Legal Aid NSW welcomes applicants from diverse backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, the LGBTI community, culturally diverse people and other diverse communities.
Legal Aid NSW provides dignified access to accommodate the diverse needs of our community. We acknowledge and support the access needs of people with visible and invisible disabilities, as such all of our offices are accessible.
If you require a reasonable adjustment in order to participate in the recruitment process, or you are looking for general information about our reasonable adjustment process, please contact our team via email, and advise your preferred method of communication: erecruitment@legalaid.nsw.gov.au.
ROLE NOTES
Legal Aid NSW considers that being Aboriginal or Torres Strait Islander is a genuine occupational qualification under s 14 of the Anti-Discrimination Act 1977 (NSW).
Applicants for this role must satisfy the Aboriginality criteria. Aboriginality is defined by decent through parentage, identification as being Aboriginal and being accepted in the community as such.
For Aboriginal specific information regarding working at Legal Aid NSW, our Aboriginal network, career development opportunities and support systems please email aboriginalservices@legalaid.nsw.gov.au
FURTHER INFORMATION
• Ongoing, Temporary and Casual Talent Pool (Newcastle)
• Enquiries: Newcastle legal Aid office: on (02) 4929 5482 and press option 2.
• Applying for a Role
• Working at Legal Aid NSW
• Package up to $76K
• Jobs Board Ref No. 00006SP2
• Closing Date: Wednesday, 20 February 2019 [11:59pm]
Source: Uniting News